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Support / Contact

Get help with a Devoptly app or start a project

Message us about a Shopify app, a custom project, a question or a bug. We usually reply within 24 hours on working days.

  • Replies within 24 hours on working days
  • Mon – Fri, 9:30 AM – 6:30 PM IST
  • Support from the team that built the apps

Contact Devoptly support

Contact information

Send us a message

We reply within 24 hours on working days, Monday to Friday, 9:30 AM to 6:30 PM IST.

Help topics

What do you need help with?

Pick the route that matches your question: app support for a Devoptly app already on your store, project inquiries for custom Shopify work, general questions about who we are and what we build, or a bug report when something is not behaving. Each one takes you to the same form with the subject already filled in.

Before you send

What to put in your message so we can answer faster

  • Your store address

    The yourstore.myshopify.com address, so we look at the right store and theme.

  • The app and the page

    Which Devoptly app it is, and where on your store the problem shows up.

  • What you expected

    What you thought would happen, and what happened instead, in a sentence or two.

  • A screenshot

    For theme support, attach up to three images in the form. For anything else, paste a link to a screenshot or a short screen recording.

Prefer to write to us directly?

Email devoptly@gmail.com. It reaches the same team as the form, and we reply within 24 hours on working days.