Turn a question into a conversation
Put a WhatsApp button on your storefront so shoppers can ask before they buy, in the app they already use every day.
Works with Online Store 2.0 themes
- Support
- Conversion
- No new inboxConversations land in the WhatsApp you already run.
- Answer before the doubtA question asked is an objection you get to handle.
- Set your hoursShow the button when someone is actually there to reply.
What WhatsApp Chat does
Floating chat button
A WhatsApp button on every page, positioned wherever you want it.
Multiple agents
Route to sales, support or a specific person from one button.
Prefilled messages
Open the chat with the product name and page already in the message.
Business hours
Hide the button, or swap it for a contact form, outside your hours.
Greeting bubble
An optional prompt that invites the question instead of waiting for it.
Styling control
Color, size, position and copy, tuned separately for mobile and desktop.
How it works
- Connect your number
Add the WhatsApp number, or numbers, that should receive messages.
- Place the button
Choose where it sits, what it says and when it is visible.
- Reply and close
Messages arrive in WhatsApp with the product the shopper was viewing.
Who it is for
- Considered purchasesHigher price points where shoppers want to ask first.
- Made-to-order brandsSizing, customization and lead times need a human.
- WhatsApp-first marketsRegions where WhatsApp is the default way to reach a business.
- Small support teamsOne or two people who would rather not run a helpdesk.
Frequently asked questions
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Ready to add WhatsApp Chat to your store?
Install it in a few minutes, or talk to the team that builds it and we will set it up with you.